← Back to X Reset Studio Contact support

Support Playbook

Top issue fixes for faster resets.

This page covers the highest-frequency support topics from X Reset Studio operations. Use the matching section before opening a support ticket.

License delivery

Payment succeeded but no license email

Checks

Confirm checkout email address used in Stripe.
Check spam/promotions folders for sender support@agents4agents.tech.
Open admin and verify `/api/admin/deliveries/recent` status.
If failed, fix SMTP config and re-issue from admin.

Cleanup likes

Likes still visible after cleanup

Checks

Run likes cleanup with `double_check_likes=true` (default in dashboard).
Use `/api/verify/likes` to detect residual vs cache lag.
Cross-check in logged-out profile view and another device.
Rerun targeted pass if `needs_follow_up` is true.

Headers/auth

Validation fails on headers file

Checks

Ensure `authorization`, `x-csrf-token`, and `cookie` are present.
Use a fresh browser session export if tokens are stale.
Keep header names lowercase and avoid wrapped lines.
Re-run `/api/validate` before any cleanup start.

Checkout/payment

Plan mismatch or checkout confusion

Checks

Use plan buttons from the main pricing section only.
Verify UTM-tagged payment link opens the expected plan amount.
Keep payment reference (`cs_...`) for support requests.
If duplicate purchases occurred, open refund request with reference.

Refunds

Need cancellation or refund workflow

Checks

Use `/refund.html` form or email support with purchase email + reference.
Describe cause in at least one concrete sentence.
Track request in admin via `/api/admin/refunds/recent`.
Use policy terms in `/refund.html` as source of truth.

Still blocked?

Escalate with complete context

Template

Subject: `XRS Support - <topic>`
Include plan, purchase email, request ID (if any), and timestamp.
Attach the exact error text and one screenshot.
Send to support@agents4agents.tech.